At VovaMall, we want you to feel confident when shopping with us. Please review our return and refund policy before placing your order.
Return Eligibility
We accept return requests within 14 days after delivery.
To be eligible for a return, the item must be:
- Unused and in its original condition
- In the original packaging
- With all accessories, manuals, tags, and parts included
- Not damaged, altered, washed, or used by the customer
Items that do not meet these conditions may not be accepted for return.
Non-Returnable Items
For hygiene, safety, and product protection reasons, some items may not be eligible for return, including:
- Personal care and beauty products
- Underwear, intimate wear, and swimwear
- Baby feeding products
- Pet hygiene products
- Customized or personalized items
- Clearance or final sale items
- Used, washed, damaged, or incomplete items
Damaged, Defective, or Wrong Items
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.
Please include:
- Your order number
- The email used at checkout
- Clear photos or videos showing the issue
- Photos of the packaging and shipping label if available
After review, we may offer a replacement, refund, or another suitable solution.
Return Process
Before returning any item, please contact us through our Contact Us page.
Returns sent without prior approval may not be accepted.
Once your return request is approved, we will provide return instructions.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error, such as a defective, damaged, or incorrect item.
Original shipping fees are non-refundable unless otherwise stated.
Refunds
Once we receive and inspect the returned item, we will notify you of the refund status.
If approved, the refund will be processed back to your original payment method.
Refunds usually take 5–10 business days to appear, depending on your payment provider or bank.
Order Cancellation
If you need to cancel an order, please contact us as soon as possible.
Orders can only be cancelled before they are processed or shipped. Once an order has been shipped, it cannot be cancelled and must follow the return process.
Late or Missing Refunds
If you have not received your refund after approval, please first check with your bank or payment provider.
Processing times may vary. If you still need help, contact us through our Contact Us page.
Contact Us
For return or refund questions, please contact us through the Contact Us page on our website.
Please include your order number and the email address used at checkout so we can assist you faster.